Seasonal Call Center Care Specialist

Seasonal Call Center Care Specialist - Fully Remote Position

Are you passionate about helping others and making a difference from the comfort of your home? At Leading Edge Connections (LEC), we’re redefining what it means to deliver exceptional customer care.

We’re seeking experienced, compassionate professionals—especially those with a background in healthcare or insurance—to support our clients’ members through service, benefits assistance, and retention support.

Join a virtual team that values people, technology, and growth. At LEC, we’ve left behind outdated call center models to create a flexible, empowering work environment where your voice and expertise truly matter.

Minimum Requirements:

• 1 year of call center experience (sales or customer service)
• Experience with data entry and word-processing is required
• Must be able to work in a fast-paced position with attention to detail and accuracy
• Must possess basic computer knowledge
• Team oriented with a positive, “can do” attitude
• Fluent in writing, reading & speaking English

Preferred Qualifications:

• Two years or more experience in a call center environment (healthcare industry a plus)
• Experience in Salesforce, Hubspot or other CRM, DialPad is a definite plus
• Data entry experience preferred

Responsibilities include but are not limited to:

· Member Interaction 

o Engage professionally with members to understand their inquiries and provide clear, concise information regarding their health insurance extra benefits. 

· HIPAA Compliance 

o Verify member identity in accordance with HIPAA regulations to ensure confidentiality and protect sensitive information during all interactions. 

· Order Processing 

o Accurately place catalog orders by verifying each item and its description, ensuring that all orders meet member needs and expectations. 

· Balance and Benefit Assistance 

o Provide accurate information regarding account balances and available benefits, assisting members in understanding their coverage and options. 

· Problem Resolution 

o Identify and resolve issues effectively, utilizing problem-solving skills to address member concerns; escalate to appropriate channels when necessary while maintaining a high level of service.

• Hardware/Software Requirements

  To be successful in this role, you must have your own computer and home office setup that meets the following minimum specifications:

• Personal computer (laptop or desktop only; no Chromebooks, MacBooks, iPads, netbooks, or tablets).

• Processor: Intel® Core™ i5 5200 series or greater; all computers must have at least 4 performance/proficiency cores.

  • Example: A 10-core computer with only 2 performance cores does not meet this requirement.

  • Please check your system settings to confirm.

• Memory: 8GB RAM minimum; Windows 10 (64-bit) or higher.

• Display: Screen resolution of 1280x768 or higher; dual monitors required for efficiency.

• Internet: Reliable high-speed internet with a wired Ethernet connection (hardwired to router).

• Audio: USB noise-canceling headset.

• Security: Up-to-date antivirus software with a recent scan completed; firewall must be enabled.

  • These will be verified prior to system access.

Details: 

Job Type:
-1099 Contract
-Seasonal Part-Time-Flex (20+hours) 
-Full-time (30-40hours)

Paid Training up to $13 per hour
Pay: Up to $14-16.00 per hour (base plus bonus structure) 
 

Hours:  Flex Time, between 20-40 hours per week
Must be able to work 40 hours per week during the paid training.