Client Chat Advisor

Job description - This is a fully remote work from home seasonal position! 

Seasonal Client Chat Advisor

Are you interested in becoming an integral part of the FAMILY and making a true difference in people’s lives? Do you love working with people and helping make their experience the best possible (no matter how big or small)? Are you excited to get up and start your day every morning working from home with your tea or coffee and enjoy spending time with happy people like you? If you answered yes to all three questions, this position may be for you.
We represent many clients and love providing cross-training opportunities! We are looking for Seasonal Client Chat Advisor. If you’re looking for a position with a successful business and want the opportunity for personal growth and upward mobility, then come join our team at Leading Edge Connections!
The old way of doing contact center work is outdated, and it's time to make a move to the future and leading edge of what's next.

How?
LEC provides a new way to leverage technology, a new way to experience work, a new type of client networking, and a culture that truly is *FOR The People*. Leading Edge Connections, LLC. is a full-service virtual Customer Experience & Sales transformation company built for the NOW. We help clients with sales, customer service inquiries, order status assistance and help troubleshooting customer portals. 

Minimum Requirements/Hardware-Software Requirements:

• 1 year of call center experience (sales or customer service)
• Must have your own computer:
  • desktop or laptop with a 4-core processor
    • (Processor: Intel® Core™ i5 5200 Series or greater)
    • NO CHROMEBOOKS, Ipads/Tablets OR Macbooks 
    • webcam
    • Memory: 8GB on Windows 10 or higher / 10 64 bits
• ** Must have a wired USB headset with a microphone ** (Please use this in your interview)
• Reliable and dependable
• Experience with data entry and word processing is required
• Must be able to work in a fast-paced position with attention to detail and accuracy
• Must possess basic computer knowledge
• Team oriented with a positive, “can do” attitude
• Fluent in writing, reading & speaking English

Qualifications:

• 2 Monitors/Screens- required for most projects
• Two years or more experience in a call center environment (sales or customer service)
• Experience in Salesforce, Zendesk, Hubspot or other CRM, DialPad is a definite plus

Responsibilities include but are not limited to:

• Express genuine empathy and concern for your customers' issues and address as if they were your own
• Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or products
• Ability to identify high-risk customer situations and escalate appropriately without hesitation
• Able to keep up with multiple chats at a time
• Accurately document all required information and chat details in the ticketing system
• Respond to and resolve open issues in an appropriate timeframe
• Ability to identify trends related to systems, platforms and/or customers and escalate appropriately to management
• Ability to multi-task using multiple systems
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross-train as requested

Job Type: Full-time

Pay: $13.00-$15.00 per hour 1099 contract

Hours:  9:00 AM -6:00 PM EST - some weekends required by various clients. Hours may change depending on busy times and client needs especially during seasonal periods.

Benefits:

• Work from home

Experience level:

• 2 years (call center setting)

Work setting:

• Remote