Customer Experience Agent

Join ProForce Pest Control – A Thriving Team with Unlimited Opportunities!

ProForce Pest Control is one of the fastest-growing pest home services companies in the U.S., setting record growth in 2024! As a customer-centric and technology-driven company, we're revolutionizing the pest control industry with state-of-the-art equipment and environmentally conscious products, safeguarding the homes and health of our valued customers.

At ProForce, we believe in creating a vibrant, inclusive culture where every team member is respected, rewarded, and given unlimited opportunities for income, career growth, and becoming a part of the ProForce family. We're on the lookout for ambitious, career-oriented individuals ready to join us on this exciting journey.

Why ProForce?

• Unmatched Growth Potential: With our explosive growth in 2024, the sky's the limit for your career at ProForce. We offer a dynamic environment where you can build your career and maximize your earning potential.
• Supportive Culture: We pride ourselves on a workplace culture that values teamwork and collaboration. As part of our family, you'll enjoy competitive compensation and a company that genuinely cares about your success and professional development.
• Opportunities for Advancement: At ProForce, we recognize and reward talent. Our commitment to excellence starts with you, offering numerous pathways for personal and professional growth as we expand.

Position: Customer Retention Specialist

We are seeking a dedicated and passionate Customer Retention Specialist to join our dynamic Contact Center team in Boca Raton, FL. As a crucial member of our team, you'll play a key role in maintaining and growing our customer base while delivering a world-class customer experience. If you thrive in a fast-paced environment and are motivated by helping others, this is the perfect opportunity for you!

Key Responsibilities:

• Customer Interaction: Engage with customers through inbound and outbound calls, chat, and email, delivering exceptional service and ensuring customer satisfaction at every touchpoint.
• Issue Resolution: Assist customers in resolving issues, scheduling services, and providing top-notch support to keep them satisfied.
• Retention: Proactively prevent customer cancellations by understanding their needs and offering tailored solutions.
• Upselling & Cross-Selling: Identify opportunities to enhance customer experience by upselling additional services or cross-selling complementary ones.
• Collections: Manage accounts receivable and conduct collections activities, maintaining positive relationships with customers.
• Sales: Drive sales growth by promoting and selling new services to both existing and potential customers.
• Scheduling: Efficiently schedule services and manage customer appointments to optimize service delivery.

Qualifications:

• A passion for delivering outstanding customer service and creating positive customer experiences.
• Strong communication skills, both verbal and written.
• The ability to handle challenging situations with professionalism and empathy.
• A sales-minded attitude with the ability to upsell and cross-sell services.
• Experience in a customer service or contact center environment is preferred.
• Basic computer skills and familiarity with CRM software.

What We Offer:

• Competitive Pay: Earn $20-$25 per hour plus commission, with significant earning potential.
• Consistent Schedule: Full-time hours with a stable schedule.
• Comprehensive Benefits: Health, dental, and vision insurance to keep you and your family protected.
• Career Growth: Opportunities for advancement within ProForce Pest Control as we continue to grow and expand.
• Positive Work Environment: A supportive, collaborative atmosphere where every team member is valued and encouraged to excel.

If you're passionate about customer service and excited to join a team that values quality and customer satisfaction, apply today and become a part of the ProForce family!

Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected Hours: No more than 40 per week

Benefits:

• Health insurance
• Paid time off

Shift Options:

• Day shift
• Evening shift
• Morning shift

Location:
Boynton Beach, Boca Raton area, FL (Required for commute)

Ability to Commute:

• Boynton Beach, Boca Raton area, FL (Required)

Work Location: In person